Terms of service

TJW Tackle Terms of Service

Effective Date: July 28, 2026

Welcome to TJW Tackle. These Terms of Service ("Terms") govern your access to and use of the TJW Tackle website, products, services, content, and any related features offered through our online store. By accessing our website or placing an order, you agree to be legally bound by these Terms.

Please read these Terms carefully before using our website or purchasing any products. If you do not agree to all of these Terms, you must not use this website or purchase products from TJW Tackle.

Throughout these Terms, "TJW Tackle," "we," "our," and "us" refer to TJW Tackle and its owners, operators, employees, representatives, successors, and affiliates. "You," "your," and "customer" refer to any individual or entity accessing or using our website or purchasing our products.

1. Acceptance of Terms

By accessing this website, browsing our products, creating an account, subscribing to our mailing list, or completing a purchase, you acknowledge that you have read, understood, and agree to comply with these Terms.

These Terms apply to every visitor, customer, supplier, affiliate, and user of the website.

If you are under the age of 18 years, you represent that you have obtained permission from a parent or legal guardian before making purchases or creating an account.

If you do not agree with these Terms, you must immediately stop using our website.

2. Changes to These Terms

TJW Tackle reserves the right to modify, update, replace, or remove any part of these Terms at any time without prior notice.

Updated Terms become effective immediately upon publication unless otherwise stated.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically.

3. Website Availability

We strive to keep our website available at all times; however, we do not guarantee uninterrupted or error-free operation.

The website may become unavailable due to:

  • Scheduled maintenance

  • Emergency maintenance

  • Technical failures

  • Internet outages

  • Cybersecurity incidents

  • Supplier interruptions

  • Events beyond our reasonable control

TJW Tackle shall not be liable for any losses resulting from temporary website unavailability.

4. Eligibility

To purchase products through our website you must:

  • Have legal capacity to enter into binding contracts.

  • Provide accurate and complete information.

  • Use a valid payment method.

  • Comply with all applicable Australian laws.

We reserve the right to refuse service to anyone at any time for any lawful reason.

5. Customer Accounts

Certain features of our website may require you to create an account.

You agree that all information you provide is accurate and kept up to date.

You are solely responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity that occurs under your account.

TJW Tackle may suspend or terminate accounts that:

  • Contain false information.

  • Are used fraudulently.

  • Violate these Terms.

  • Abuse customer support.

  • Interfere with website operations.

6. Product Information

We make every reasonable effort to accurately display product descriptions, specifications, colours, sizes, weights, dimensions, photographs, and pricing.

However, slight variations may occur due to:

  • Screen colour calibration

  • Manufacturing tolerances

  • Supplier updates

  • Product improvements

  • Photography lighting

Images are for illustrative purposes only unless expressly stated otherwise.

Product packaging may change without notice.

Specifications may vary slightly between production batches.

7. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve stock.

Products may become unavailable before checkout is completed.

We reserve the right to:

  • Limit quantities purchased.

  • Discontinue products.

  • Cancel orders where stock errors occur.

  • Correct inventory inaccuracies.

If stock is unavailable after your purchase, we may:

  • Issue a full refund.

  • Offer a substitute product.

  • Place the item on backorder with your agreement.

8. Pricing

All prices displayed are subject to change without notice.

Pricing errors may occasionally occur due to technical or administrative mistakes.

Where a pricing error is identified before dispatch, TJW Tackle reserves the right to:

  • Cancel the order.

  • Refund all payments received.

  • Offer the customer the opportunity to purchase the product at the correct price.

We are under no obligation to honour pricing errors resulting from obvious mistakes.

Unless otherwise stated, prices are displayed in Australian Dollars (AUD).

Applicable taxes will be included where required by Australian law.

9. Payments

We accept approved payment methods made available during checkout.

By submitting payment, you confirm that:

  • You are authorised to use the payment method.

  • All payment details are accurate.

  • Funds are available.

Payments are processed securely through trusted third-party payment providers.

TJW Tackle does not store full payment card information on our servers.

Orders may be delayed pending payment verification or fraud screening.

10. Fraud Prevention

To protect our customers and business, orders may be reviewed before processing.

We reserve the right to:

  • Request proof of identity.

  • Verify billing information.

  • Confirm shipping addresses.

  • Contact payment providers.

  • Cancel suspicious transactions.

Fraudulent activity may be reported to relevant authorities.

11. Order Acceptance

Receipt of an order confirmation email does not constitute acceptance of your order.

An order is accepted only when:

  • Payment has been authorised.

  • Inventory has been confirmed.

  • The order has entered fulfilment.

TJW Tackle reserves the right to reject or cancel any order for reasons including, but not limited to:

  • Pricing errors.

  • Stock shortages.

  • Suspected fraud.

  • Incorrect customer information.

  • Supplier issues.

  • Shipping restrictions.

  • Abuse of promotions.

If your order is cancelled after payment has been processed, a full refund will be issued using the original payment method.

12. Order Cancellations

Customers may request cancellation before an order has been packed.

Once fulfilment has begun, cancellation may no longer be possible.

Orders already dispatched cannot be cancelled and must instead follow our Returns Policy where applicable.

TJW Tackle reserves the right to refuse cancellation requests where products have already entered fulfilment.

13. Promotional Offers

Discount codes, promotional campaigns, giveaways, and special offers are subject to separate conditions.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Codes cannot be exchanged for cash.

  • Promotions may expire without notice.

  • Discount codes may exclude selected products.

  • Abuse of promotions may result in order cancellation.

TJW Tackle reserves the right to modify or withdraw promotions at any time.

14. Shipping Policy

TJW Tackle ships products within Australia and, where available, to selected international destinations.

Shipping methods, estimated delivery timeframes, and applicable shipping fees are displayed during checkout. Estimated delivery dates are estimates only and are not guaranteed.

Once an order has been dispatched, responsibility for delivery transfers to the selected shipping carrier.

While TJW Tackle will make every reasonable effort to ensure prompt dispatch, we are not responsible for shipping delays caused by:

  • Postal service disruptions

  • Customs processing

  • Extreme weather events

  • Public holidays

  • Natural disasters

  • Industrial action

  • Carrier delays

  • Incorrect shipping information supplied by the customer

  • Circumstances beyond our reasonable control

Delivery estimates do not constitute a guarantee.

15. Dispatch Times

Orders are generally processed within our advertised processing timeframe.

During periods of increased demand, including product launches, promotions, holiday seasons, and major sales events, processing times may be extended.

Customers acknowledge that dispatch times may vary depending on:

  • Inventory availability

  • Supplier delays

  • Warehouse demand

  • Payment verification

  • Quality inspections

TJW Tackle is not liable for losses arising solely from extended dispatch times.

16. Shipping Addresses

Customers are responsible for providing accurate shipping details.

TJW Tackle is not responsible for orders delivered to an incorrect address supplied during checkout.

If an order is returned because of an incorrect address, the customer may be required to pay additional shipping costs before the order is resent.

If the returned parcel cannot be recovered from the carrier, TJW Tackle is not obligated to replace or refund the order.

17. Authority to Leave

Where a customer authorises a parcel to be left unattended, delivery is completed once the carrier confirms delivery.

TJW Tackle is not responsible for parcels that are subsequently:

  • Lost

  • Stolen

  • Damaged

  • Tampered with

Customers assume all risk associated with unattended deliveries.

18. International Orders

International customers are responsible for complying with all import laws applicable in their country.

Customers are solely responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local VAT or GST

  • Import permits

  • Quarantine inspections

TJW Tackle has no control over customs processing times.

Orders refused by customs or abandoned by the recipient may not be eligible for a refund.

19. Risk of Loss

Risk of loss or damage to products passes to the customer upon delivery to the shipping address provided during checkout, or upon collection where applicable.

Ownership of products remains with TJW Tackle until full payment has been received.

20. Returns

We want our customers to be satisfied with every purchase.

Subject to Australian Consumer Law and our Returns Policy, eligible products may be returned within the advertised return period provided that they are:

  • Unused

  • Unworn

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase

Returned items may be inspected before a refund, exchange, or store credit is issued.

Products returned in unsuitable condition may be refused.

21. Non-Returnable Items

Unless required by Australian Consumer Law, the following products may not be eligible for return:

  • Clearance items

  • Final sale products

  • Gift cards

  • Digital products

  • Custom-made products

  • Personalised items

  • Products altered after purchase

  • Items damaged through misuse

  • Products showing signs of wear or use

22. Refunds

Approved refunds will generally be processed using the original payment method.

Processing times vary depending on payment providers and financial institutions.

Original shipping charges are generally non-refundable unless required by law.

TJW Tackle reserves the right to refuse refunds where products do not satisfy our returns requirements, except where customers are entitled to remedies under Australian Consumer Law.

23. Exchanges

Where stock is available, eligible products may be exchanged for another size, colour, or product.

Customers may be responsible for return shipping costs unless otherwise required by law.

If the requested replacement product is unavailable, we may offer:

  • A refund

  • Store credit

  • An alternative product

  • A backorder option

24. Damaged or Incorrect Orders

Customers should inspect orders immediately upon delivery.

If you receive an incorrect, damaged, or defective product, you should notify TJW Tackle as soon as reasonably possible.

We may request:

  • Photographs

  • Videos

  • Order details

  • Packaging images

  • Proof of purchase

Failure to provide requested information may delay assessment.

25. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Where goods fail to meet consumer guarantees under Australian law, customers may be entitled to remedies including repair, replacement, or refund depending on the nature of the failure.

These statutory rights exist independently of any manufacturer warranty or voluntary returns policy.

26. Manufacturer Warranties

Some products may include a manufacturer's warranty.

Manufacturer warranties are provided solely by the manufacturer.

TJW Tackle does not provide additional warranties beyond those expressly stated unless required by law.

Warranty claims may require customers to:

  • Provide proof of purchase

  • Return the product

  • Allow inspection

  • Follow manufacturer procedures

27. Product Use

Customers agree to use all TJW Tackle products responsibly and only for their intended purpose.

Fishing equipment should be used by competent persons exercising appropriate caution.

Products should be regularly inspected before use.

Damaged equipment should not be used.

Customers assume responsibility for ensuring products remain suitable for their intended use.

28. Fishing Safety

Fishing can involve inherent risks including, but not limited to:

  • Sharp hooks

  • Knives

  • Heavy sinkers

  • Strong braided line

  • Deep water

  • Slippery rocks

  • Boats

  • Weather conditions

  • Ocean swell

  • Wildlife

  • Vehicle transport

Customers acknowledge that participation in fishing activities is entirely at their own risk.

Appropriate safety equipment should always be worn where necessary.

TJW Tackle accepts no responsibility for injuries, accidents, property damage, or losses arising from the use or misuse of its products except where liability cannot lawfully be excluded.

29. Product Modifications

Customers modify products entirely at their own risk.

Any modifications, alterations, repairs, or misuse may void warranties and may affect product performance or safety.

TJW Tackle accepts no responsibility for products altered after purchase.

30. Limitation of Liability

To the fullest extent permitted by law, TJW Tackle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

  • Use of the website

  • Use of products

  • Delayed deliveries

  • Lost profits

  • Business interruption

  • Loss of data

  • Loss of opportunity

  • Personal inconvenience

Where liability cannot legally be excluded, TJW Tackle's liability is limited to the remedies available under applicable law.

31. Recall Notices

If a product becomes subject to a safety recall, TJW Tackle may contact affected customers using the contact information provided at the time of purchase.

Customers are responsible for ensuring their contact details remain accurate.

TJW Tackle may provide replacement products, repairs, refunds, or other remedies where appropriate.

32. Intellectual Property

Unless otherwise stated, all content available through the TJW Tackle website is owned by or licensed to TJW Tackle and is protected by applicable intellectual property laws.

This includes, but is not limited to:

  • The TJW Tackle name

  • Logos

  • Trademarks

  • Product names

  • Product descriptions

  • Graphics

  • Artwork

  • Clothing designs

  • Jig designs

  • Packaging

  • Images

  • Videos

  • Website layout

  • Source code

  • Text

  • Marketing material

  • Social media content

No part of this website may be copied, reproduced, modified, distributed, republished, uploaded, transmitted, displayed, sold, licensed, or otherwise exploited without prior written permission from TJW Tackle.

Nothing contained within these Terms grants any licence or ownership rights in any intellectual property.

33. Trademarks

"TJW Tackle" and any associated logos, slogans, branding, or trade dress are the property of TJW Tackle unless otherwise indicated.

Unauthorised use of our trademarks may constitute infringement under applicable law.

34. Copyright Complaints

If you believe content appearing on our website infringes your intellectual property rights, please contact us with sufficient information to identify:

  • The copyrighted work.

  • The allegedly infringing material.

  • Proof of ownership.

  • Your contact details.

  • A statement made in good faith.

We will investigate complaints promptly and may remove material where appropriate.

35. Acceptable Website Use

You agree not to use the TJW Tackle website in any manner that:

  • Violates any law or regulation.

  • Interferes with website functionality.

  • Attempts unauthorised access.

  • Introduces malware or viruses.

  • Uses automated bots without permission.

  • Copies website content.

  • Harasses other users.

  • Commits fraud.

  • Misrepresents your identity.

  • Circumvents website security.

  • Interferes with our services.

We reserve the right to suspend or permanently ban users engaging in prohibited conduct.

36. User Reviews and Content

Customers may submit reviews, photographs, videos, testimonials, or other content through our website or social media platforms.

By submitting content, you confirm that:

  • You own the content or have permission to submit it.

  • It does not infringe any third-party rights.

  • It is accurate to the best of your knowledge.

  • It is not misleading.

  • It is not unlawful.

  • It does not contain offensive, defamatory, discriminatory, abusive, or inappropriate material.

TJW Tackle reserves the right to remove any content at its sole discretion.

37. Licence Granted to TJW Tackle

By submitting any content to TJW Tackle, you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable licence to:

  • Use

  • Reproduce

  • Publish

  • Display

  • Edit

  • Translate

  • Adapt

  • Distribute

  • Promote

that content for marketing, promotional, commercial, or operational purposes.

This licence continues even if your customer account is closed unless otherwise required by law.

38. Social Media

TJW Tackle may interact with customers through social media platforms.

Comments, messages, tags, and mentions may be shared or reposted by TJW Tackle unless you specifically request otherwise.

We reserve the right to moderate comments and remove inappropriate material from any platform under our control.

39. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that certain personal information may be collected to facilitate:

  • Orders

  • Customer support

  • Shipping

  • Payment processing

  • Fraud prevention

  • Marketing communications

  • Website analytics

  • Service improvements

We take reasonable measures to protect personal information but cannot guarantee absolute security of electronic communications or internet transmissions.

40. Marketing Communications

By subscribing to our newsletter or otherwise opting in, you consent to receive marketing communications from TJW Tackle.

These communications may include:

  • New product launches

  • Sales

  • Promotions

  • Discount codes

  • Fishing tips

  • Event announcements

  • Business updates

You may unsubscribe at any time using the unsubscribe link contained within our emails.

41. Third-Party Services

Our website may integrate with or contain links to third-party services including payment processors, shipping carriers, analytics providers, and social media platforms.

TJW Tackle is not responsible for the content, privacy practices, availability, or operation of third-party websites or services.

Use of third-party services is governed by their own terms and policies.

42. Disclaimer

To the maximum extent permitted by law, the website and all products and services are provided on an "as is" and "as available" basis.

TJW Tackle makes no guarantee that:

  • The website will always be available.

  • The website will be free from errors.

  • The website will be secure.

  • Product descriptions are completely free from inaccuracies.

  • All defects will be corrected immediately.

Customers use the website at their own risk.

43. Indemnification

You agree to indemnify, defend, and hold harmless TJW Tackle, its owners, employees, contractors, affiliates, suppliers, successors, and representatives from any claims, damages, liabilities, losses, costs, expenses, or legal fees arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your misuse of products.

  • Your violation of applicable law.

  • Your infringement of third-party rights.

This obligation survives termination of these Terms.

44. Force Majeure

TJW Tackle shall not be liable for any delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Storms

  • Earthquakes

  • Pandemics

  • Government actions

  • War

  • Terrorism

  • Civil unrest

  • Internet outages

  • Cyber attacks

  • Supplier failures

  • Transportation disruptions

  • Utility failures

Our obligations will be suspended for the duration of the relevant event.

45. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be severed.

The remaining provisions shall continue in full force and effect.

46. Waiver

Failure by TJW Tackle to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver must be made in writing.

47. Entire Agreement

These Terms, together with any policies referenced on our website, constitute the entire agreement between you and TJW Tackle concerning your use of the website and purchase of products.

They supersede all previous understandings, representations, negotiations, and agreements relating to the same subject matter.

48. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Australia and, where applicable, the laws of the State or Territory in which TJW Tackle operates.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

49. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith negotiations.

If the dispute cannot be resolved informally, either party may pursue any rights or remedies available under applicable law.

Nothing in this clause limits any rights available under Australian Consumer Law.

50. Termination

TJW Tackle may suspend or terminate access to the website, customer accounts, or services at any time where:

  • These Terms are breached.

  • Fraudulent activity is suspected.

  • Unlawful conduct occurs.

  • Website security is threatened.

  • Continued access would adversely affect TJW Tackle or other users.

Termination does not affect any rights or obligations that accrued before termination.

51. Contact Information

For questions regarding these Terms of Service, customer support, returns, or general enquiries, please contact TJW Tackle through the contact information published on our website.

52. Final Provisions

By continuing to access or use the TJW Tackle website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

TJW Tackle appreciates your support and is committed to providing quality fishing tackle, apparel, and customer service. We value every customer and look forward to helping you enjoy your next adventure on the water.

Last Updated: July 28, 2026